Frequently Asked Questions
Everything you need to know about shopping at Ilona Andrews Store.
How long will it take to receive my order?
Standard shipping typically takes 5-7 business days within the continental US. International shipping times vary by destination, usually ranging from 10-15 business days.
What is your return policy for fashion items?
We offer a 30-day return window for all unworn, unwashed items with original tags attached. Please visit our Returns Portal to start your process.
How do I ensure I am ordering the correct size?
Each product page features a detailed sizing chart. We recommend measuring your favorite garment at home and comparing it to our specifications for the perfect fit.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific location.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
How should I care for my Ilona Andrews apparel?
To preserve the quality of our fabrics and prints, we recommend machine washing cold inside out and tumble drying on low heat or hanging to dry.